Malée Natural Science FAQs - Company

Company

How can I get some samples?

We offer a free sample on our website. All you have to pay for is postage and packaging. If you have any questions about a particular product or are wondering what is best for your skincare concerns, one of our skincare specialists would be more than happy to help.

What is the best skincare routine to follow?

Depending on your skin type there are several options.  We have written a few articles to help here for dry skin and here for oily skin

Where are your products made?

Our products are manufactured in the UK and South Africa

How do you work with influencers?

We are always excited to collaborate with like-minded people and have an affiliate program. You can find out how to sign up and learn more about our program here

Is Malée a clean beauty brand?

Clean beauty to Malée means that we consciously, sustainably, mindfully and honestly create, source, produce all of our products without the use of any ingredients that are proven to or suspected of causing harm. Our approach to formulating our products; if it is not beneficial to skin or important to the formulation then we do not include it. We make sure all out products are made using ethically sourced ingredients with the health of you and the preservation of the environment in mind.

How are Malée products different from other beauty brands?

We believe that personal success starts with self-care. That luxury shouldn’t come at a cost to the environment and that brands should give back to the communities to help build a better world. This means conscious luxury and beauty with purpose. With every Malée purchase, you know that you can trust every ingredient in the formula, that every product has a purpose and has been proven and rigorously tested for efficacy.

What is your commitment to sustainability?

We love nature and it is the inspiration behind everything we do. We take our commitment to sustainable production very serious. We use glass bottles and jars where possible, we also use recycled paper and use cold process manufacturing.


Malée Natural Science FAQs - Certificate

Certification

What certifications do your products have?

We are committed to nontoxic, sustainable and environmentally and human friendly practices. The landscape and certification are ever-changing, this means we continuously hold ourselves accountable to the highest standard.


Malée Natural Science FAQs - Product Info

Product Information

What skin types are Malée products suitable for?

Our products are suitable for everyone, including sensitive and eczema prone skin. Ideal for all skin types: normal, dry, oily, combination and even those with rosacea. Have a specific question? We would love to assist. You can ask us on Instagram (@maleeonline) or Facebook (@maleeonline) or email us: hello@maleeonline.com

Do you test on animals?

Absolutely not. We love animals and wouldn’t do anything to put them in harm’s way. That is why we also formulate all of our products without animal derived ingredients.

How should I store my Malée products?

For the best results, please store your products in a cool dry place away from sunlight. Putting your products in the refrigerator can make products feel refreshing (Try this with our moisturising oil in the summer!), it doesn’t make products last longer. Remember this means the bathroom isn’t the most ideal place and with naturally derived ingredients, separation is natural and can happen.

How do I know the shelf life of my product?

We recommend after opening products to use them within 12 months of opening. When you purchase from our website, we recommend opening products within 6 months of delivery.

Are your products suitable for vegans?

Most of our products are vegan friendly. Our conditioning body scrub, moisturising oil, nourishing hand cream and conditioning body cream contain white beeswax (a by-product, it is humanely sources and no bee is harmed in its making). All our suppliers and ingredients are cruelty free.


Malée Natural Science FAQs - Orders

Orders

What is the status of my order?

When your order is placed, you will receive an email with confirmation of the order. If you still have questions, please contact us at orders@maleeonline.com and someone will get back to you with an order update. We do our best to respond to these requests within 24 hours.

Where can I find your products near me?

You can find your nearest stockist by checking our stockists page. We are constantly adding new authorised retailers.

What types of payments and currencies do you accept?

We accept Visa, MasterCard, Diners Club and American Express.


Malée Natural Science FAQs - Shipping

Shipping & Handling

Do you offer free shipping?

Yes, we do. On qualifying orders.

How soon can I expect my order?

We work hard to ensure that every order is received as quickly as possible. However, we handle all orders with care. After your order is placed, please allow a few working days for it to ship. Delivery timings will depend on your distance from our fulfilment center.

I have not received my package what should I do?

Not to worry – we can and will help. Please email orders@maleeonline.com and we will track your order for you. If it is still in transit, please allow more time for delivery.

What countries do you ship to?

Our available list of countries come up when you place your order. For any other countries, please email orders@maleeonline.com and we will assist if we can.


Malée Natural Science FAQs - Refund

Returns & Exchanges

What is your return policy?

If for any reason you are not satisfied with your order, please email hello@maleeonline.com within 7 days of your purchase.

My order arrived damaged - help!

Oh dear! We are sorry to hear that. Please email orders@maleeonline.com if your purchase was made at maleeonline.com with your order number, picture(s) and a description of the damage and we will get back to you with the next steps.


Malée Natural Science FAQs - Contact

Contact Information

Press contact

You can reach out to us with all press enquiries at press@maleeonline.com

Social media, influencer contact or event participation

We love collaborating with like-minded people. Please email office@maleeonline.com and someone will be come back to you.

How do I meet Zeze?

Zeze would love to meet you too, she is often on the road hosting events, participating in panel and speaking engagements. Follow us on social media @maleeonline. It is constantly updated so continue to keep an eye out.

I have questions about my skin care, who can I reach out to?

Please email hello@maleeonline.com and we will do our best to assist you on your journey.


Malée Natural Science FAQs - Wholesale

Wholesale

Want to become a Malée retailer? Email us!

Thank you so much for your interest in becoming an authorised Malée retailer. Please email sales@maleeonline.com. We look forward to hearing from you.


Malée Natural Science FAQs - Loyalty

Loyalty Program

Do you have a loyalty program?

Yes we do! You can sign up to in the Malée tribe by signing up here. If you have already created an account and owned the tribe on maleeonline.com, you can simply login to your account, see your order history and your status.